PRIVACY POLICY
Adjudicate Today Pty Limited and its associated company Mediate Today Pty Ltd (‘the Organisations’) are Australia's independent commercial dispute resolution providers specialising in adjudication, mediation, negotiation and community consultation. We are committed to adopting the highest standards to safeguard our clients and other parties’ personal information.
The Organisations like other companies operating in Australia are bound by the National Privacy Principles as set out in the Privacy Act 1988.
The Organisations’ collection, use and disclosure of personal information are set out below:
What Personal Information do the Organisations collect and why?
The Organisations collect personal information about you during the process of mediation or adjudication.
The type of personal information we collect may include your name, company or business name, address, telephone numbers and information on the background to your dispute. This information permits us to facilitate a resolution in the case of mediation or assist the adjudicator make a determination in the case of the Payment Acts in New South Wales, Queensland and Victoria. You may also choose to provide us access to your credit card details as a means of payment of an invoice. These credit card details are held as an encrypted file in our accountancy package in relation to that invoice only.
How the Organisations may use your Personal Information
The personal information you provide the Organisations may be used for a number of purposes connected with our business operations, which include:
- Facilitating your mediation and providing information to the mediator;
- Communicating with the parties during the adjudication process and providing information to the adjudicator;
- Providing you with services requested;
- Billing you or administering your account;
- Dealing with requests, enquiries or complaints;
- Providing Government with prescribed reporting on our activities;
- Carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings.
We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or safety reasons.
In regard to mediation matters all confidential documentation received from parties is destroyed following completion of the mediation except for notices, invoices, the agreement to mediate and any mediated settlement agreement.
For adjudication matters, all documentation submitted in support of an application by a party is available for collection by that party after the determination is finalised. If papers are not reclaimed they are destroyed after the expiry of thirty days (30) following the date of the determination.
Sharing your Personal Information
The Organisations may disclose personal information or documents about you if required by a Court of Law.
Security of your Personal Information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
How to access your Personal Information
Upon your request, the Organisations will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.
